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What Governs Your Account and Access

Using aci44 means you are bound by the terms set out across this section — from account eligibility and jurisdiction rules to how we handle disputes and enforce policies.

Jurisdiction-dependent accessAccount eligibility rulesPolicy enforcement termsDispute resolution processBangladesh-applicable conditions
aci44 What Governs Your Account and Access
LEGAL CONTACT PATHS

How to Reach Us on Legal Matters

If you need to raise a legal question — about your account eligibility, a policy dispute, or a data request — our support team handles these directly. We do not route legal queries through automated bots; a real team member picks them up. Response times depend on the nature of the request, but account-level policy queries are prioritised.

Live Chat Start a live chat from any page on the site. For legal or account policy queries, select the account topic so it reaches the right team member first.
Email Support Send detailed legal or data-related queries by email. Include your registered account details and the specific policy section your question refers to.
Account Help Centre Access the help centre from your account dashboard. Policy documents, terms updates, and eligibility conditions are stored there for your reference.
ACCOUNT SECURITY STANDARDS

How We Handle Your Data, Cookies and Account

Your account security and the integrity of your data are handled through specific operational practices — not vague promises. Here is how we approach each area on the legal and policy side of your aci44 account.

Data Handling

Account data — including your registered mobile number and linked wallet details for bKash, Nagad, or Rocket — is stored securely and not shared with third parties outside our processing partners.

Cookie Policy

We use session and preference cookies to keep your account state intact between logins. You can manage cookie preferences through your browser settings at any time without affecting your account balance.

Account Retention

Inactive accounts are flagged after an extended period of no login activity. Before any closure, we attempt contact via the mobile number registered to your bKash or Nagad wallet.

Requesting Changes

To update personal data, request a record of what we hold, or ask for deletion, contact support with your account ID. We process these requests in line with our documented retention schedule.

Legal Queries We Hear Most Often

These are the questions that come up most when you are trying to understand your rights and obligations on aci44. Answers here reflect our current policy; for anything specific to your account, contact support directly.

Access depends on your local law and whether your region is eligible. We do not confirm legality for your personal situation — check local regulations before opening an account.

Wallet details linked to a closed account are handled under our data retention policy. Any pending balance is reviewed before return, and wallet data is purged in line with our documented schedule.

Contact our support team via live chat or email with your account ID. We will confirm what data we hold and provide it within the timeframe set out in our retention policy.

Yes. Payment method does not change your account-level legal terms. The same eligibility rules, dispute process, and data policy apply regardless of which local wallet you use.

Raise the dispute through our email support channel with your account ID and a clear description of the decision. Our team reviews account disputes against the relevant policy clause and responds in writing.

We publish updates to the legal terms section of the site and may notify you via the mobile number registered to your account. Continued use after the update date means you have accepted the revised terms.
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Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.