Reference

How aci44 Handles Your Personal Information

When you open an account with aci44, you share personal and payment details with us — including information tied to your bKash, Nagad or Rocket wallet.

bKash payment data protectedNagad & Rocket transaction privacyAccount security controlsData request rightsBangladesh-region eligibility

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PRIVACY CONTACT PATHS

Reach Us About Your Data

If you want to request a copy of your data, ask us to delete your account information, or raise a concern about how we have handled your details, the channels below are the direct routes. We aim to acknowledge privacy requests within a reasonable timeframe and respond with a clear action or explanation. Always include your registered email or mobile number so we can locate your account without delay.

HOW WE PROTECT DATA

Security, Cookies, Retention and Your Controls

Our approach to data protection is built around four practical areas: how we secure account information, how cookies work on this site, how long we keep your records, and what you can actually do to change or remove your data. Each area below explains the mechanism, not just the policy statement.

Account Security

Your account is protected by OTP verification on login. Any new device or unusual IP triggers a re-verification step before access is granted to your wallet balance or transaction history.

Cookies and Tracking

We use session cookies to keep you logged in and analytics cookies to understand which pages work well. You can block non-essential cookies through your browser settings at any time.

Data Retention Period

Account and transaction records are kept for the period required by applicable obligations. Once that period passes, your data is either deleted from active systems or anonymised in our logs.

Your Correction Rights

You can request a correction to any inaccurate detail — name, registered mobile number, wallet type — by contacting support or using the Data and Privacy section inside Account Settings.

What We Collect and Why It Matters

aci44 Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

We collect the information you provide when creating or verifying your account — your name, contact details, date of birth, and the mobile wallet number you register for deposits. When you use bKash, Nagad or Rocket to fund your account, our payment processor receives the transaction

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reference and amount. We do not store your full wallet PIN or banking credentials on our servers. We also collect device and session data — browser type, IP address, and pages visited — to keep your account secure and to detect unusual access patterns. If you
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contact our support team, the content of that conversation is stored so we can follow up accurately. We use this data to process your deposits and withdrawals, verify your identity as required, and maintain the security of your account. We do not sell your personal information
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to third parties. We may share data with payment processors and fraud-detection partners only to the extent needed to complete your transactions. Your data is retained for the period required by applicable obligations, after which it is deleted or anonymised. Availability of all services depends on
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your local law and the eligible regions we serve.

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Common Questions About Your Data on aci44

The questions below cover what real account holders ask when they want to understand their data rights, how payment details are stored, and what happens when they close an account. If your question is not here, contact us directly through the channels listed above.

We store the wallet number you register for deposits so our payment processor can route your transactions correctly. We do not store your wallet PIN or any authentication credential from bKash or Nagad.

Yes. Send a data access request via email or through Account Settings. We will compile your account details, transaction history and any support conversations linked to your profile.

Submit a deletion request through the Data and Privacy section in Account Settings or contact the support team directly. Deletion is subject to any retention obligations that apply at the time of your request.

Transaction references for Rocket payments are shared only with the payment processor completing that transaction. We do not sell or share your Rocket payment data with advertisers or unrelated third parties.

Your active account data is deactivated immediately. Records required by applicable obligations are retained for the mandated period and then deleted or anonymised. You can request confirmation of the deletion timeline.

This policy applies to accounts opened from eligible regions. Access and eligibility depend on your local law. If local law in your region restricts this service, that restriction takes precedence over this policy.

Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.

InfoLegal Accountaci44 Login InfoTerms & Conditions

How aci44 Handles Your Personal Information

Reach Us About Your Data

Security, Cookies, Retention and Your Controls

Common Questions About Your Data on aci44

01 Does aci44 store my bKash or Nagad wallet number?

02 Can I request a full copy of the data aci44 holds about me?

03 How do I ask aci44 to delete my personal information?

04 Is my Rocket payment data shared with any third party?

05 What happens to my data if I close my account?

06 Does this privacy policy apply to me as a Bangladesh account holder?

Privacy Policy

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